FAQs & Important Policies
- How will my order be shipped to me?
All of our items are shipped via various tracked shipping agents and will arrive normally in a small bubble envelope or box depending on the item you purchase.
- How long will it take to ship my order?
Your order will ship out within 2 business days. Once your order ships, shipping within the United States takes approximately 7 -14 business days. Outside the US, shipping varies between 20-40 business days.
- Where is my tracking number?
You will get a tracking number once your order has shipped and you will get an email when your order ships!
- But wait, my tracking number doesn't work.
Don't worry, we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the tracking site. Thank you for ordering from amerikanaone.com
- What payment methods do you accept?
At this time, we accept payment via PayPal and all major Credit Cards through our payment processor Stripe. We accept CryptoCurrency as well.
- I ordered multiple items, why did I receive only one?
Since our products are "fulfilled to order", when you order multiple products at a time, they may be shipped separately. This method ensures you receive your order as soon as it's ready. So don't panic if you don't receive all of your items at once, they are on the way.
7.There is a problem with my order. What do I do?
Please contact us at firstname.lastname@example.org as soon as possible and we will work to correct the problem. Unfortunately, we can't make changes if an order has been shipped already.
- What is your return & exchange policy?
We offer a 30 day money back guarantee if your item is defective. If this is the case simply contact us at email@example.com and we will gladly walk you through returning your order to us for a refund. We do not offer refunds for incorrect size/fitting. This is due to our business operating model and logistical supply chain where we deal with high volume, heavily discounted RRP merchandise. Based on this please ensure you select the correct size when you order!